Thank you for shopping with Rosyluxe, proudly managed by Silkvesta Infosystem Private Limited. We understand that sometimes a return may be necessary, and we’re here to guide you through it with ease and transparency.
This policy is designed to give you confidence while shopping by clearly outlining how we handle returns and refunds in a fair and straightforward way. Throughout this policy, “we,” “us,” and “our” refer to Rosyluxe, while “you,” “your,” and “customer” refer to you—our trusted customer.
By completing a purchase on our platform, you agree to the terms explained below. We encourage you to read through them so you always know what to expect and how to proceed if a return is ever needed.
To ensure a smooth return process, please make sure the item you wish to return meets the following conditions: it must be unused, unwashed, and in the same condition you received it.
All original tags, labels, packaging, and boxes must be included and undamaged. Items that have been worn, altered, washed, or show any visible signs of use will not be accepted for return.
If you’d like to initiate a return, please submit your request within 48 hours of receiving your order. Requests made after this window will not be considered.
Returns that do not follow these guidelines will not be processed, so we kindly ask that you review everything carefully before sending your item back. We're here to make this experience fair and straightforward for you.
If you need to return an item, the first step is to send an email to silkvestainfosystem@gmail.com/silkvestainfosystemauthorize@gmail.com . Be sure to include your Order ID and a brief explanation of why you’d like to return the product. In cases where the item is damaged, defective, or incorrect, please attach clear photos that show the issue. This helps us process your request more efficiently.
Once we review your request and approve it, we’ll send you instructions on how to complete the return. Please note that all return requests must meet the guidelines shared in this policy. We reserve the right to decline returns that don’t follow the required conditions.
Once we receive your returned item, our team will carefully examine it to make sure it meets all the return criteria outlined in this policy.
If everything checks out, we’ll begin processing your refund. The amount will be credited back to your original payment method within 5 to 7 business days. You’ll also receive a confirmation email as soon as the refund has been successfully completed. If the returned product doesn’t meet the required conditions, the refund may be declined.
We handle each return with care and attention, and our goal is to make the process as smooth and transparent as possible for you.
There may be instances where a returned item meets most, but not all, of the conditions required for a full refund. For example, if the packaging is slightly damaged or there are minimal signs of handling that don’t affect the item’s resale quality, a partial refund may be considered.
Our team will carefully assess the condition of the returned item before making this decision. Any partial refund offered will depend entirely on our evaluation and is granted at our sole discretion.
We value your trust and aim to handle every return with fairness and clarity.
We truly want you to receive exactly what you expected, in perfect condition. If your package arrives with any damage, defects, or if the wrong item was delivered, please reach out to us within 48 hours of receiving it.
To help us take quick action, include clear photos or videos that highlight the issue. Once we’ve reviewed and confirmed the concern, we’ll move forward with either a return or a replacement, whichever is most suitable for your situation.
We’re here to make things right and ensure your shopping feels smooth from your first glance to checkout.
If there’s anything you’d like to ask about our return or refund process, feel free to connect with our customer support team at silkvestainfosystem@gmail.com/silkvestainfosystemauthorize@gmail.com . Whether you need clarification or guidance, we’re always happy to help make things easier for you.