At Rosyluxe, run by Silkvesta Infosystem Private Limited, we know that getting your order delivered quickly and securely is just as important as the pieces you’ve chosen. That’s why we’ve designed a process that keeps things smooth, reliable, and easy to follow.
This policy explains everything you need to know about how we ship your orders, from estimated delivery times to how we manage each step behind the scenes. It’s all here to give you peace of mind as your fashion finds make their way to you.
Throughout this policy, when we say “we,” “us,” or “our,” we’re referring to Rosyluxe. The terms “you,” “your,” and “customer” are all about you—our valued shopper.
By completing a purchase on our website, you agree to the details shared in this policy. We invite you to read through it carefully so you feel fully informed about how your order will reach you.
We’re excited to bring our collections to your doorstep, no matter where you are in India. If your pin code is serviceable, we’ll make sure your order reaches you with care and efficiency. Currently, our shipping services are available only within India. We're not offering international delivery just yet, but we're always looking ahead.
As soon as your order is placed and confirmed, our team gets to work on preparing it for shipment. We treat every order with care and aim to move quickly without cutting corners. Typically, the processing stage takes about 1 to 2 business days. Please note that weekends and public holidays are not included in this timeframe.
Once your order is packed and ready to go, you’ll receive a confirmation email with all the important details, including the current status.
We want you to feel confident from the moment you click ‘order’ to the moment your package arrives.
We know you're excited to receive your order, and we're just as eager to get it to you. Once your package is on its way, standard delivery usually takes between 3 to 8 business days. The exact timing depends on your location and the efficiency of courier services operating in your area.
Our team takes every step to ensure that your order arrives on time and in excellent condition. We want every delivery to feel just as satisfying as the moment you made your purchase.
Sometimes, a delivery may not be completed. This can happen if the address provided is incorrect, no one is available to receive the package, or the delivery is refused at the doorstep.
When this occurs, the order is returned to our warehouse for safekeeping. If your shipment is sent back, you’re welcome to get in touch with us to arrange a re-delivery.
To help avoid delays or missed packages, please double-check that your shipping information is correct and that someone will be available to accept your order when it arrives. We want your delivery to reach you without a hitch.
We carefully package every order to ensure it arrives safely at your doorstep. However, if your delivery shows signs of damage or looks like it has been tampered with, please reach out to our customer care team within 48 hours of receiving it. Sharing clear photos of the issue will help us address your concern quickly and effectively.
In the rare case that your shipment is lost while in transit, we will work closely with our courier partners to investigate the matter. Once confirmed, we’ll gladly offer you a replacement or a full refund.
Your satisfaction and peace of mind are our top priorities throughout the delivery process.
If you have any questions or concerns about your shipping or delivery, don’t hesitate to contact us at silkvestainfosystem@gmail.com/silkvestainfosystemauthorize@gmail.com . Our dedicated team is ready to support you and make sure your shopping experience is seamless and enjoyable.
We truly value the confidence you place in Rosyluxe and are committed to handling your orders with the utmost care and attention. We can’t wait to help you receive your next favorite fashion piece smoothly and promptly.